Frequently Asked Questions
Picture and Video Quality |
This is not an amateur site, nor a mom and pop operation with poor quality and limited content. We are easily one of the top producers of high quality original BDSM content. This site is run by a staff of professionals specializing in 3D animation, vocal recording, and of course, BDSM. We use the lastest technology to deliver you a fantastic value for your money, and we bet you will agree once you see what we have to offer. 3DBND prides itself on producing high quality pictures and videos for our customers to enjoy. Below are examples of the ACTUAL SIZE of our pictures and videos. The movie clips, screen shot and images have NOT been enlarged or enhanced. This is at 100% size and exactly how it will appear when you play it on your computer. We don't fool around when it comes to quality.
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Customer Support |
If you lost or forgot your username and/or password, you can find them using the PASSWORD RESET FORM. For all other matters related to production, refunds or administrative concerns, we request that you use our SUPPORT REQUEST FORM for the fastest response, as your request will be routed to the current staff member on duty, 24 hours a day, 7 days a week, 365 days a year. We will try to address all customer support requests within two (2) business days, but we are often able to answer most inquiries within one (1) business day or less. Please note, if you have purchased access to the site via one of our payment processors, such as ccBill, but are having trouble logging in with your username or password, please use the SUPPORT REQUEST FORM. Please *do not* contact ccBill or Epoch about username and password issues as they will not be able to help as we use our own custom username and password database, and they will only redirect your request to us, which will slow down our response time. On the other hand, if you wish to cancel a recurring subscription, you should do so directly with the payment processor that you signed up with. To cancel Epoch subscriptions, please visit: http://www.epoch.com/billingsupport |
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Billing Support / Cancellations |
To cancel Epoch subscriptions, please visit: http://www.epoch.com/billingsupport/ For all other matters related to production, refunds or administrative concerns, we request that you use our SUPPORT REQUEST FORM for the fastest response, as your request will be routed to the current staff member on duty, 24 hours a day, 7 days a week, 365 days a year. Please *do not* contact Epoch about username and password issues as they will not be able to help as we use our own custom username and password database, and they will only redirect your request to us, which will slow down our response time. |
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About Us |
3dbnd.com is owned and operated by Intersec Interactive, Inc. Our address for business correspondence is: Intersec 140 Plymouth St. #1A Brooklyn, NY 11201 If you wish to contact us immediately via electronic means, please do so using the SUPPORT REQUEST FORM. |
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Passwords / Tickets / Membership |
If you lost or forgot your username and/or password, you can find them using the PASSWORD RESET FORM. Your username and password acts as a token that authorizes only you, the purchaser, to access 3dbnd.com content.
Violation of any of the above will cause your ticket to be revoked. |
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Contract Fulfillment |
Your ticket to 3dbnd.com will be delivered to you immediately upon your successful transaction via your web browser and sent to the email address you provide during the ordering process. | ||||||
Cookies |
You need to enable your web browser and/or anti-virus and/or privacy software to allow your web browser to accept cookies. You will not be able to log in and use the site otherwise. If you do not wish to enable cookies, please do not purchase a ticket, as you won't be able to use it. | ||||||
Viewing / Downloading Problems |
Sometimes customers have problems viewing our clips, pictures and/or zip files with certain web browsers if they right click on a link and attempt to launch the file directly from the browser window. If you are experiencing a problem when doing this, the solution is to left click on the link instead and select "Save As.." from the dialog box that appears and save the file you are trying to retrieve to your desktop. You may have to rename the file from "media.php" to something like "jenny.rm" or "inez.zip" or "sharon.jpg" if your browser does not automatically select the correct name for the file during the download process. Once the file completes downloading to your computer, you can then double click on it and launch it directly from your hard drive. | ||||||
Zip Files |
Customers using Macintosh computers may have difficulty when decompressing zip files. After the zip file is decompressed no images appear. This is due to an incompatibility between our archiving software and Apple's built in decompressing software. The temporary solution to this is to download other software to decompress the files. You can find such software at Mac Update. One example that we like is ZipIt 2.2.2. | ||||||
Refund Policy |
For refund requests, use our SUPPORT REQUEST FORM. Please include the name and email address you used when you purchased your ticket. If you know your ticket number, please include that as well. Please include a short explanation of why you are requesting a refund. 3dbnd.com keeps specific and detailed data on ticket usage (IP addresses, bytes downloaded, number of sessions, etc.) In general, reasonable refund requests will be granted, except in clear cases of abuse (i.e. you signed up for a month, used your ticket for 29 days and downloaded 29 GB of data, then requested a refund in an attempt to defraud the site.) |
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Copyright |
All photos, images, drawings, stories, video clips, movies and other media on this web site are exclusively owned and copyrighted by 3DBND and Intersec Interactive, Inc. Do NOT sell, distribute, copy, or otherwise infringe on the COPYRIGHTED materials on this web site. Do NOT post materials from this web site to USENET, or to any other venue, web site, mailing list, or publish in print, paper, or any other media, such as CD-ROM, DVD, etc. Do NOT think that because we are in the adult industry that you will get away with piracy. Our copyright attorney has successfully won settlements against thieves selling our content in the past and we will not hesitate to go after you. |
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